Frequently asked questions - FAQ's
What time will I be picked up from the train station or from my accommodation?
You will inform us on your arrival and/or departure time when booking online. You will then receive an e-mail or SMS with your pick-up time. Please note that our shared ride service is arranged in such a way that you will arrive at least fifteen minutes before train departure. We strongly recommend you to book an earlier shuttle, if you consider this lead time to be inadequate. Please remember that we are primarily a shared-ride cab service and, therefore, please be aware that we will wait for other passengers to show up in order to achieve a transfer that is economically and ecologically efficient.
What kind of vehicles may be used to pick me up?
We have state-of-the-art vehicles of all sizes. The use of our vehicles primarily depends on the utilization of the transfer. All vehicles are equipped with modern amenities, such as air conditioning, advanced driver and safety assistance systems, and meet the latest exhaust and pollution standards.
Are there other people with me on the shuttle?
Yes, we primarily provide a shared-ride cab service. This means that transfer planning aims at assigning several persons to a transfer in order to achieve economic and ecological advantages. It is, of course, possible to book a single transfer at any time.
How much and what kind of luggage can be carried?
There will be a limit of one suitcase and one carry-on bag allowed onboard per person per trip. Please let us know in advance, if your baggage exceeds the limitations and we will take care of it. Basically, the carriage of sports equipment, e.g. ski, snowboard, golf bags, etc. is free of charge. However, make sure that you have specified your pieces of sports equipment when booking online. For carrying bicycles, a transport fee of 10.00 EUR per bicycle will be charged.
Is there a minimum time frame before transfer for ticket reservation?
Shuttle transfers can be booked until 6.00 pm the day before transfer. Specialized service is available for disabled individuals who require a wheelchair-accessible vehicle. Notice must be given when making a reservation if the passenger is in a wheelchair. A 48-hour advance reservation is required for specialized service.
Are suitable child restraint systems available and is there a discount for children?
Please indicate the number of required restraint systems when booking online. A suitable and safe restraint system will be made available to you upon availability. Children up to twelve years of age will receive a 35% discount.
Do I receive a booking confirmation?
A confirmation of booking will be sent to your e-mail address immediately after booking. Additionally, you will receive your precise pick-up time by SMS.
How can I cancel or modify my reservation and is there any cancellation fee?
Prepaid reservations cancelled more than three days prior to the scheduled pick-up time will be refunded. A cancellation fee of 50% will be charged for cancellations within the period of two days and 24 hours prior to transfer. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time. Re-bookings are free of charge and can be made until 6.00 pm the day before transfer.